Shipping policy
Shipping & Delivery Policy
At Zelta Siers, we carefully prepare and dispatch your order from Riga. Because many of our products are food products, we also take the day of dispatch and expected transport conditions into account to help protect product quality during delivery.
📍 Where we deliver
We currently deliver online orders within:
- Latvia
- Lithuania
- Estonia
For orders within Latvia, available delivery methods may include DPD, Omniva and Latvijas Pasts, depending on the destination and the options shown during checkout.
Orders to Lithuania and Estonia are currently delivered with DPD.
Only delivery methods available for your address and order will be shown during checkout.
💳 Delivery costs
The applicable delivery cost is shown during checkout before you place and pay for your order.
Free delivery may occasionally be available for selected destinations, order values, campaigns or delivery methods. Where free delivery applies, this will be clearly shown on our website or during checkout.
The delivery charge applicable to your order is displayed before the order is confirmed.
📦 Order preparation and dispatch days
We aim to prepare orders as quickly as reasonably possible. Orders are usually prepared on the same or next working day, depending on the time the order is received, product availability and the selected delivery method.
Our normal dispatch schedule is:
Latvijas Pasts: Monday–Friday
DPD: Monday–Thursday
Orders placed during weekends or public holidays are prepared from the next suitable working day.
Why do we sometimes wait before shipping?
Many Zelta Siers orders contain cheese or other temperature-sensitive food products. We therefore avoid sending a perishable order when we reasonably expect that it could remain unnecessarily in a transport depot, parcel terminal or logistics network over the weekend.
We do not normally dispatch DPD orders on Friday and we do not plan orders for Saturday delivery through DPD.
This approach is intended to protect the quality of perishable products and may mean that an order is intentionally held for a suitable dispatch day rather than being shipped immediately.
🚚 Estimated delivery time
After dispatch, delivery is usually expected within approximately 1–3 working days, depending on the destination, delivery method and carrier operations.
This is an estimate and not a guaranteed delivery date unless we have expressly agreed a specific delivery date with you.
Delivery may occasionally take longer because of public holidays, weather conditions, exceptional parcel volumes, transport disruptions, technical problems or other circumstances affecting the carrier network.
Where applicable law provides a delivery deadline or remedy for late delivery, your statutory rights remain fully applicable.
🌡️ Temperature-sensitive deliveries
Cheese and certain other food products can be sensitive to unusually high or low temperatures.
During warmer summer periods, colder winter periods or other unusual weather conditions, we may display additional delivery recommendations on product pages, in the shopping cart or during checkout.
We may also delay dispatch where we reasonably believe that doing so is necessary to reduce unnecessary exposure of perishable products to unsuitable transport conditions.
Such measures help reduce transport risks but cannot guarantee a specific temperature throughout the entire delivery process.
📲 Tracking information
When tracking is available, you may receive tracking information by email, SMS or directly from the relevant delivery provider after your order has been dispatched.
Tracking updates are generated by the carrier and may occasionally appear with a delay.
📦 Parcel machines and collection points
If you select delivery to a parcel machine or collection point, please collect your parcel as soon as reasonably possible after receiving notification that it is ready for collection.
Prompt collection is especially important when the parcel contains cheese or other perishable products.
Once you have collected or otherwise physically received your order, you are responsible for storing the products appropriately, including refrigeration where required.
If deterioration is caused by an avoidable delay in collection or by unsuitable storage or handling after the goods have been received, this may be taken into account when assessing a complaint.
Nothing in this section transfers statutory transport risk to the consumer earlier than permitted by applicable law or limits consumer rights relating to goods that were already damaged, defective or otherwise non-conforming when delivered.
📍 Correct delivery information
Please check your delivery address, telephone number, email address and selected parcel machine or collection point carefully before submitting your order.
If incorrect or incomplete information provided by the customer prevents successful delivery, please contact us as soon as possible.
Where a parcel must be sent again because of incorrect customer-provided delivery information, failure to collect the parcel or another circumstance attributable to the customer, reasonable additional delivery costs may apply where permitted by law.
🏬 In-store pickup
Where available during checkout, you may collect your order directly from our Zelta Siers shop in Riga.
Brīvības gatve 430B
Rīga, LV-1024
Latvia
Please wait until you receive confirmation that your order is ready and collect it during our published opening hours.
⚠️ Delayed, missing or damaged delivery
If your parcel appears to be significantly delayed, lost or damaged during transport, please contact Zelta Siers.
We will investigate the matter with the relevant delivery provider where necessary.
If goods arrive damaged, incorrect or otherwise not in conformity with the contract, your statutory consumer rights remain applicable. More information is available in our:
📩 Contact us
If you have a question about shipping, delivery or an existing order, please contact us:
Trading as: Zelta Siers
Registration number: 40203608396
📧 info@zeltasiers.lv
📞 +371 25 537 987
Last updated: October 15, 2026