🧀 Perishable food products

Cheese and certain other food products are perishable goods. Where a product is liable to deteriorate or expire rapidly, the statutory 14-day right of withdrawal does not apply in accordance with applicable Latvian and EU consumer protection law.

This means that perishable food products generally cannot be returned simply because you have changed your mind after receiving them.

If there is a problem with cheese or another food product, please contact us as soon as reasonably possible. For perishable products, we recommend contacting us preferably within 24 hours of delivery or discovering the issue so that we can assess the condition of the product properly.

This recommended timeframe does not limit any statutory consumer rights you may have.

Please provide, where possible:

• Your order number
• A clear description of the issue
• Photos of the product and packaging
• Information about when the parcel was received or collected

Please keep the product refrigerated and store it appropriately while the complaint is being reviewed, where reasonably possible.

Problems caused by delayed parcel collection, incorrect storage, failure to refrigerate the product or inappropriate handling after delivery may affect whether a complaint can be accepted.

Where a complaint is justified, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include replacement, a price reduction, a partial refund, a full refund or another appropriate solution. Store credit will only be used where agreed with you.

📦 Non-perishable products — 14-day right of withdrawal

Consumers purchasing eligible non-perishable goods through our online store generally have the right to withdraw from the distance contract within 14 days without giving a reason.

The withdrawal period starts from the day on which you, or a third party indicated by you other than the carrier, receives the goods.

How to exercise your right of withdrawal

You must inform us of your decision to withdraw before the 14-day withdrawal period expires.

You can contact us by email:

Your message should clearly state that you wish to withdraw from the purchase and should preferably include your name, order number, the product concerned and the date on which you received it.

You are not required to use this exact wording, as long as your decision to withdraw is clear.

Returning the goods

After notifying us of your withdrawal, the goods must be returned without undue delay and no later than 14 days after the date on which you informed us of your withdrawal.

Unless we provide another return address in writing, returns should be sent or delivered to:

We recommend contacting us before sending your return so that we can provide the correct return instructions. This recommendation does not restrict your statutory right of withdrawal.

Unless otherwise required by law or agreed by us, the direct cost of returning goods under the right of withdrawal is paid by the customer.

You may inspect the goods to the same extent as you reasonably could in a physical shop. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

⚠️ Products excluded from the right of withdrawal

The statutory right of withdrawal does not apply where an applicable legal exception exists, including, where relevant:

• Goods liable to deteriorate or expire rapidly, including perishable food products
• Goods made to the customer's specifications or clearly personalised
• Sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken
• Other products or services excluded from the right of withdrawal under applicable law

These exclusions do not affect your statutory rights if goods are incorrect, damaged, defective or otherwise not in conformity with the contract.

💰 Refunds

Where you validly exercise the statutory right of withdrawal, we will refund payments that must be reimbursed under applicable law without undue delay and no later than 14 days from the date on which we are informed of your decision to withdraw.

We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.

Where required by law, the refund will also include the cost of our least expensive standard delivery option. Additional delivery costs resulting from choosing a more expensive delivery method are not refundable unless otherwise required by law.

Refunds are made using the same payment method used for the original transaction, unless you expressly agree otherwise. You will not be charged a fee by us for receiving the refund.

Once we have processed the refund, your bank or payment provider may require additional time before the amount appears in your account.

📩 Contact us

If you have a question about a return, complaint or refund, please contact us:

Last updated: October 15, 2026